Rules and Regulations



e-Pay’s policies are rules and guidelines that create a safe and fair trading environment for all e-Pay members. To promote a safe environment, e-Pay enforces these rules and policies.

Your User Agreement – The most important e-Pay policy. All members are responsible for reviewing and understanding e-Pay’s policies and all applicable laws and regulations contained in this legal contract.

Rules about Feedback – Rules and guidelines about e-Pay’s system for member reputations.

Rules for Everyone – General policies applying to all e-Pay members, e-Pay employees and e-Pay. This section includes rules that protect your privacy and your identity.

e-Pay’s policies are intended to:

  • Support government laws and regulations
  • Minimise risks to billers, franchises and customers
  • Support the values of the e-Pay strategy

Violations of policy may result in a range of actions including:

  • Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Forfeit of e-Pay fees on cancelled listings
  • Loss of PowerSeller status

Note: You may contact e-Pay to report violations by using the “Report” or “Contact Us” links found on most policy pages.
If you have received an email about your account being suspended, see Suspended Account.